Journeyman PC Technician with Security Clearance
Overview Delaware Nation Investments is seeking highly qualified candidates to fill multiple positions on for the upcoming Special Operation Command Information Technology Enterprise Contract (SITEC) - 3Positions are located at multiple locations in and outside of the United StatesThe purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Program is to provide USSOCOM with Operations and Maintenance (O&M) services to maintain uninterrupted IT functionality across the globeThe responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the J6 organization, and ultimately the end-userResponsibilitieso Monitors and responds to technical hardware and software problems utilizing hardware and software testing, tools and techniques.
o Interfaces with various support service groups to ensure proper escalation during outages or periods of degraded system performance.
o Assists with installation of workstations and associated hardware.
o Applies basic knowledge of PC/LAN communications hardware/software in a multi-protocol environment.
o Logs, validates and diagnoses customer issues, on the full range of products.
o Provides the customer with a solution through information gathering, analytical trouble shooting and problem research, or escalates the ticket to the appropriate resolution group.
o Escalates calls to agreed service levels.
o Installs, configures and maintains desktop and laptop PCs and peripherals such as printerso Installs and configures application and operating system software and upgradeso Troubleshoots and repairs hardware and network connectivity issueso Removes old equipment and performs data migration to new machines Qualificationso Top Secret/SCI Security Clearanceo Security
or equivalent certificationo Bachelor degree in a STEM field or equivalent experienceo 3-5 Years of Experience AAP/EEO Statement:
DNI complies with all federal, state and local laws designed to protect employees and job applicants from discrimination based on race, religion, color, sex, parental status, national origin, age, disability, genetic information, military service, or other non-merit-based factors.
Recommended Skills Communication Data Migration Information Technology Investments Maintenance Multi Protocol Estimated Salary: $20 to $28 per hour based on qualifications.
o Interfaces with various support service groups to ensure proper escalation during outages or periods of degraded system performance.
o Assists with installation of workstations and associated hardware.
o Applies basic knowledge of PC/LAN communications hardware/software in a multi-protocol environment.
o Logs, validates and diagnoses customer issues, on the full range of products.
o Provides the customer with a solution through information gathering, analytical trouble shooting and problem research, or escalates the ticket to the appropriate resolution group.
o Escalates calls to agreed service levels.
o Installs, configures and maintains desktop and laptop PCs and peripherals such as printerso Installs and configures application and operating system software and upgradeso Troubleshoots and repairs hardware and network connectivity issueso Removes old equipment and performs data migration to new machines Qualificationso Top Secret/SCI Security Clearanceo Security
or equivalent certificationo Bachelor degree in a STEM field or equivalent experienceo 3-5 Years of Experience AAP/EEO Statement:
DNI complies with all federal, state and local laws designed to protect employees and job applicants from discrimination based on race, religion, color, sex, parental status, national origin, age, disability, genetic information, military service, or other non-merit-based factors.
Recommended Skills Communication Data Migration Information Technology Investments Maintenance Multi Protocol Estimated Salary: $20 to $28 per hour based on qualifications.
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